The Dirty Details

Dirty House Pic
One of the team members cleaning
Have you ever felt like all you do is work? Of course you have, we all do!  It is so difficult to work all week and then dedicate your entire weekend to cleaning, doing laundry, paying bills, shopping for groceries, helping with school projects, running kids, attending games and other commitments.  There is literally no time left to do anything that may help you relax and simply just do what you want to do, instead of what you feel obligated to do.

Let me tell you that I can help you!  I have developed a fool proof solution for just this type of life cycle of work all week at work and work all weekend at home.  Call me for a consultation, and let me walk you through the methods and steps that have made Life Maid Easy so great!

The Process 

​Once I am contacted by a potential client, the first step in the process is an in home consultation.  I meet the client in their home or business.  I take detailed notes about the property, including number of bathrooms and bedrooms, size of the house, and the clients preferences. This is how I will determine the price.  I can tailor the service to meet the different needs of most clients.  For example, if a client only wants the master bedroom cleaned and prefers not to have children's rooms cleaned, we can accommodate those types of requests and tailor the cleaning to suit the needs of each and every client.

This consultation must be done in person and in the location that the cleaning services are desired.  I cannot properly determine the cost of the initial cleaning or subsequent weekly or bi-weekly cleanings without meeting the client in person and viewing the property.

After the consultation, I review all of the notes, customer preferences and take all things into consideration, and within one-two weeks, I contact the client with two prices. The first price is the initial clean price. The second price is for the maintenance cleanings.

The initial clean is our starting point.  No matter how amazingly clean your home is, my crew and I will need to come into your space for the very first time, do a large scale overall top to bottom clean and bring the property to the Life Maid Easy standard.  We want to start out with the property sparkling clean so that the maintenance cleans are up to the client's standards and the Life Maid Easy standards.

Following the initial clean is the maintenance cleaning.   This is what most clients describe as their favorite day of the week!  One of the maids will come into your home or business, weekly or biweekly, to maintain the areas that we did on the initial clean. 

The maintenance cleaning is a long term commitment by the client with Life Maid Easy.  We will normally schedule a set day of the week for every week or every other week, and we will book a maid to conduct this service.  Due to a very complex and busy schedule for all of our maids, it is important that the client stays consistent with the maintenance cleans.  You can imagine if a client cancels a bi-weekly cleaning, the next one will be two weeks out, resulting in four weeks without any maintenance cleaning.  At that point, the property is no longer sparkling clean and will need extra time and effort to bring it back up to our cleaning standards, resulting in an increased cost for the next maintenance cleaning.

I have an amazing group of loyal, hard working and trustworthy team members!  They are prompt, efficient and reliable. If it wasn't for them, we wouldn't have the wonderful clients that we do!  Our maids constantly get tips, praise and positive reviews from our clients!  I consider myself fortunate to work alongside these women.  I am confident that the Life Maid Easy Team will exceed your expectations!
I need to look good picture
Team member hard at work

The good, The bad, The ugly

Cleaning can be, well, dirty!  Sometimes, really dirty!  Life happens and here at Life Maid Easy, we know you are busy, we know you get sick, we know you forget, we know stuff happens, so here are some of the Dirty Details we want you to know.
Cancellation Policy:  Everyone will likely have the need to cancel at some point or another, and we realize this.  We work with a very complex schedule and book our clients for their cleanings and appointments many weeks in advance.  The time we have set aside for you is valuable for you and for us and our maids.  If you need to cancel your cleaning for any reason whatsoever, please notify us at the earliest possible time.  You will be charged a $35 cancellation fee which will be added to your next regularly scheduled maintenance cleaning.  Two (2) cancellations of maintenance cleanings per year will be permitted with the $35 fee.  If more than two (2) sessions per year are cancelled, we will need to discuss the cancellations and re-evaluate the clients commitment to Life Maid Easy.
Extended Time Between Cleanings:  This policy stands alongside the cancellation policy.  If you need to cancel a maintenance cleaning and it cannot be made up until the following regularly scheduled maintenance cleaning, this will throw your maintenance cleaning out of cycle and cause an extended period of time between cleanings.  This will require additional time and effort by the maid to get your property back into tip top shape and back on your regular maintenance cleaning schedule resulting in an added charge for that catch up session.  If only one maintenance cleaning is cancelled, the charge will be an additional $35 added to your set maintenance cleaning price.  If more than one consecutive maintenance cleaning session is cancelled, we will need to start over with an initial cleaning session to bring the property back up to a suitable starting point for maintenance cleanings.
Cleaning Supplies:  I have a list of preferred cleaning supplies that will work wonders on your property.  Prior to the initial clean, I will send you a full list of all of the required cleaning supplies and products to do the initial clean and all subsequent maintenance cleanings.  All of the supplies will be kept at your home, but we find it is much easier for the client to supply our maids with the products that they prefer and that work best for us.
Pet Accidents:  We all love our fur babies, but let's face it, they can be messy!  Pets cause extra dirt to be tracked in, pet hair and dander on furniture and in carpets and rugs, and dare we consider that these precious members of the family may use our favorite areas of the house as their personal bathroom.  Having your pet messes cleaned up, and if possible your pets in a kennel or crate, or just out for the day with you during our initial clean and regular maintenance cleaning is always the best method for us to truly do the very best job possible within your home.
Change in Living Situation:  When I conduct the initial consultation with a client, all aspects of the home, family and living situation are taken into consideration when setting a price for the initial cleaning as well as the subsequent maintenance cleanings.  If your living situation changes, for example, if you get a new pet, if you add a home addition increasing your square footage, add a bathroom, or even increase the number of people living in your home, all of these things can alter the time and effort required to properly maintain and clean your home.  If you know something is going to change with your living situation, please contact me.  We can easily do a review of your property, and make any necessary adjustments to the price and cleaning time, to be sure you will still get the same great service you love, and our maids are allotted the proper time to conduct the maintenance cleaning.
Construction and Remodeling:  Remodeling or undergoing construction within your home can be an amazing and exciting time, however it can also be very, very dirty.  If you begin a renovation, please reach out and let us know so that we can determine the best work around during this time.  Construction can cause added dust, debris and clutter in a home or business and can make it a very difficult time to clean.  Let's talk about your construction and how best to work through the time that your property is undergoing a facelift, and come up with a solution that suits everyone's needs in advance. 
Payment for Services:  Payment for services rendered for the initial clean and the maintenance cleaning is expected at the time of service.  We happily accept cash, Paypal or personal check made payable to: Tanya Ratcliff Graham.  We will even provide you with envelopes to leave your payment in when the maids conduct the cleaning for your convenience.